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Refunds & Returns

​CHANGE OF MIND / INCORRECT SIZE

If you change your mind, order the incorrect size, or select the incorrect item, Kingswood Skateboards offers

exchanges or  refunds within 14 days of purchase, provided the item:

  • is unused and in its original condition;

  • has all original tags and labels attached; and

  • proof of purchase is provided.

Please contact returns@kingswoodskateboards.com.au before returning your item. A return number must be issued before the item is sent back.

If the requested replacement item is unavailable, Kingswood Skateboards may offer a store credit or refund, at our discretion.

Return postage for change-of-mind or incorrect-size returns is the responsibility of the customer.

If Kingswood Skateboards provides a return shipping label, the actual cost of the return postage will be payable by the customer.

For change-of-mind or incorrect-size returns, the original shipping charge paid at the time of original purchase is non-refundable.

This change-of-mind/incorrect-size policy does not affect your rights under the Australian Consumer Law.

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FAULTY, DAMAGED OR INCORRECT ITEMS

If you believe your item has arrived faulty, damaged or is not what you ordered, please contact returns@kingswoodskateboards.com.au as soon as reasonably possible, providing details of the issue and, where appropriate, photographs.

Your rights under the Australian Consumer Law (ACL) apply to faulty, damaged or incorrectly supplied products and are not limited by this returns policy.

Kingswood Skateboards will assess the product and, where a consumer guarantee applies, provide the appropriate remedy in accordance with the ACL. Depending on the circumstances and whether the problem is major or minor, this may include a repair, replacement or refund.

Where a product is confirmed to have a problem covered by the ACL, Kingswood Skateboards will reimburse reasonable return postage costs incurred by the customer. 

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DAMAGE FROM USE OF THE PRODUCT

Skateboarding is an action sport and equipment can be damaged through normal use, impact, accidents or misuse. Damage caused by use of the product does not automatically constitute a manufacturing fault.

Examples of damage that may not be covered include:

  • Exposure to excessive heat

  • Creasing or impact damage to the deck or slide surface

  • Water absorption

  • Accidental or forceful damage to the board or components

  • Dents, chips or depressions caused by the rider, impacts or foreign objects

  • Damage resulting from misuse or use outside the intended purpose of the product

Each situation will be assessed on its individual circumstances and in accordance with the Australian Consumer Law.

 

 

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